ServicesThe work
iGaming support services for US operators
One partner across the player lifecycle, built only for the US iGaming market. Live conversations, the regulated work around them, and the team that runs both. You keep the policies. We run the operation to those policies. The iGaming BPO work — the managed program, the SLA, and the QA — is one service line on this list.
Player support services
Chat, email, voice, and the VIP desk.
iGaming Customer Support
Managed player support across accounts, payments, verification and complaints.
Learn moreLive Chat Support
In-session player help, staffed around the clock inside your helpdesk.
Learn morePlayer Support
Account, bonus, gameplay and payment queries across the player lifecycle.
Learn moreEmail & Voice Support
Ticket queues and inbound phone teams for complex and sensitive issues.
Learn moreVIP Player Support
Priority routing and senior agents aligned to your VIP program.
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Player operations services
Identity, payments, and responsible gaming.
KYC & Verification Support
Player guidance and document queues, with identity decisions kept by you.
Learn morePayments Support
Deposit, purchase, withdrawal and redemption queries, escalated with a clear trail.
Learn moreResponsible Gaming Support
Limits, cool-off and self-exclusion handled inside your responsible gaming program.
Learn moreCustomer Operations
Workforce, knowledge, QA, reporting and player retention support around the queue.
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Teams and technology
The roster, the languages, and the tools.
Dedicated Support Teams
A team that works only on your brand, your tools and your playbooks.
Learn moreMultilingual Support
Native-level US English and Spanish, with further languages on request.
Learn moreAI Customer Support
Triage, drafting and QA assistance, with humans in control of judgment calls.
Learn more24/7 Support
Coverage with no dead hours across US time zones, weekends and peak events.
Learn more
How can we work together?
Pricing is per agent or per program, once channels, hours and contact mix are known. The model below is how the work is shaped, not a menu of discounts.
Dedicated team
Agents, a lead and QA assigned only to your brand. The right shape when playbooks are specific and volume is steady.
Blended or shared coverage
A staffed queue that can cover more than one program. Useful early, or for a narrow set of hours, with stricter macros.
Overflow and peak support
Nights, weekends or event spikes behind an in-house day team. The handback each morning is part of the design.
Specialist queues
KYC, payments, VIP or responsible gaming as their own desk, rather than mixed into general chat.
Not sure which service you need?
01
Do you need a frontline for player conversations?
Start with iGaming customer support, live chat, and email and voice.
Suggested starting point02
Do identity, payments or responsible gaming need their own queue?
Start with KYC, payments and responsible gaming support. Approvals stay with you.
Suggested starting point03
Do you need the operating system around the team?
Start with dedicated teams, 24/7 coverage, multilingual support, customer operations and AI assist.
Suggested starting point